Refund and Return Policy
Refund & Return Policy
Last Updated: July 24, 2026
Summary: You may return eligible, unused Products within 14 days of delivery for a refund or exchange subject to the terms below. For full shipping details see our Shipping Policy.
Eligibility Returns accepted within 14 days of delivery for most items. Product must be unused, in original condition and packaging, with proof of purchase. Items marked as final sale, personalized items, or hygienic products (if any) may be non-returnable; those exceptions will be noted on product pages.
How to Initiate a Return Contact support@theiaclassics.com within 14 days of delivery with your order number and reason for return. We will provide return instructions and a return authorization where required.
Return Shipping For defective, damaged, or incorrect items, we will cover return shipping costs. For change-of-mind returns, you are responsible for return shipping unless otherwise stated. Return addresses will be provided upon authorization. Please note that returns may need to be sent to our international fulfillment centers, and return shipping costs can be substantial. We recommend using trackable shipping and purchasing insurance for returns; we are not responsible for lost return shipments unless we provided prepaid return labels.
Refunds and Timing Once we receive and inspect the return, we will notify you and process refunds to the original payment method within 7–14 business days. Shipping costs are refundable only when the return is due to our error (defective, damaged, or wrong item). However, for customers residing in the European Union, original standard shipping costs will be refunded for returns made within the 14-day cooling-off period, in compliance with EU consumer regulations. If the returned item is not in original condition or is damaged, we may issue a partial refund or reject the return.
Exchanges Exchanges are subject to product availability. Contact support to request an exchange.
Cancellations You may cancel orders prior to shipment. Once shipped, follow the return procedure.
International Returns and Duties International buyers are responsible for customs duties and taxes unless otherwise specified. Refunds may not include duties or taxes paid at importation.
Damaged or Defective Items Report damaged or defective items within 14 days of delivery with photos and order details. We will assess and provide replacement, repair, or refund as appropriate.
Contact: support@theiaclassics.com